Pinnacle use Ark’s cutting-edge platform across thousands of its homes to harness communities via a lifestyle app for tenants. Pinnacle piloted the software across its PRS and leasehold management portfolios before rolling out more widely.
"We were very aware of the need to source a customer facing app for our property management clients which could deliver a wider community engagement function as well as the more transactional functions of such an app. We were struggling to find a provider that could technically deliver what we required but also, and possibly more importantly, a provider that aligned with our values and ways of working.
“We knew very early on we had found a team that could deliver what we were looking for”
We held initial discussions with Ark based on an introduction from a mutual colleague and we knew very early on we had found a team that could deliver what we were looking for. The team at Ark have been fantastic to work with, with project meetings often feeling more like it is our own internal ‘IT team’ rather than an external provider such is the close working relationship and approach to problem solving.
“The pace and proactivity of developing solutions, updates and innovation has been truly a breath of fresh air. ”
They have gone to great lengths to truly understand our business and working alongside our teams to understand the operational requirements and then designing solutions that truly fit with our requirements. The pace and proactivity of developing solutions, updates and innovation has been truly a breath of fresh air. Nothing is too much trouble and if something can’t be done, then other solutions are always presented and delivered.
Working with Ark has really been a pleasure and we look forward to a continued working relationship and developing our customer communications offer even further with them.”
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